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1. Satisfaction Guaranteed — 30 Days
You have 30 days from the date you receive your order to return your item to us, without having to provide a reason. If you’re not satisfied for any reason, we’ll take care of the rest.
In accordance with the Quebec Consumer Protection Act (R.S.Q., c. P-40.1), you are entitled to consumer protection rights as a Quebec consumer. Our policy goes beyond the minimum requirements set forth by law.
2. Return Policy
To be eligible for a return, the item must be:
Items damaged due to misuse are not eligible for a refund. Items returned without prior authorization will not be accepted.
3. How to Initiate a Return
Send us an email at staturcanada@gmail.com with:
Your order number
The reason for the return (optional)
We'll respond within 24 hours with complete shipping instructions, including the return address and shipping label. We'll cover the return shipping costs.
4. Right of Cancellation — Distance Contracts
Under Quebec's Consumer Protection Act, any contract entered into remotely may be canceled within 7 days of receiving the item, without penalty and without having to provide a reason. Our 30-day policy exceeds this minimum legal requirement.
5. Damage and Issues Upon Receipt
Inspect your order upon receipt. If the item is defective, damaged, or does not match your order, contact us immediately at staturcanada@gmail.com with a photo of the problem. We’ll assess the situation and resolve it at no cost to you—either with a replacement or a full refund, whichever you prefer.
In accordance with Quebec’s Consumer Protection Act, all goods sold are covered by a legal warranty of quality and proper functioning, regardless of any commercial warranty.
6. Items That Cannot Be Returned
The following situations are not eligible for a refund:
Items returned after 30 days
Items that show signs of use or damage caused by the customer
Return requests made without first contacting our customer service department
7. Exchanges
Would you like to change the size or color? Contact us at staturcanada@gmail.com before returning the item. Once the return is approved, please place a new order for the item you want. We'll make sure the transition goes smoothly.
8. Refunds
Once we’ve received and inspected your return, we’ll send you an email confirming whether your refund has been approved. If approved, the refund will be processed within 5 to 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at staturcanada@gmail.com.
In accordance with Canadian law, refunds are issued via the same payment method used for the purchase, unless otherwise agreed upon.
9. Privacy Policy
Personal information collected during a return is used solely for the purpose of processing that return, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Act 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
10. Contact
For any questions regarding returns or refunds:
📧 staturcanada@gmail.com 🕐 Guaranteed response within 24 hours, Monday through Friday
Statur — customer service in French, with real people behind every response.
